CSS CORP recognized as a Global Leader in ISG Provider Lens™ 2020 on Contact Center - Customer Experience Services for AI & Analytics
Key Takeaways from the Report:
Contact Center Industry Trends post Covid-19
Contact Center Customer Experience Provider Lens™ 2020 Chart
AI and analytics capabilities to drive seamless customer experience services
CSS Corp’s Strengths, Innovation and Delivery Capabilities in Contact Center services
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"CSS Corp has put AI and analytics to effective use across enterprise clients. The company has exhibited skin in the game with its differentiated pricing models and significant business outcomes that have enabled growth for clients."