HOW TO TRANSFORM YOUR SUPPORT CENTER INTO A PROFIT CENTER?
The advent and adoption of new age connected devices and digital technologies has rapidly transformed businesses and organizations across industries. The Internet of Things (IoT) for instance, is driving the reinvention of the consumer electronics industry. Ericsson forecasts that the world will have 28 billion connected devices by 2021. This is prompting leaders in the customer service and support industry to build innovative commercial models and engagement strategies to attract, retain and grow their customer base
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