Today support organizations need to reorient their goals and performance measures to support the connected customer and provide superlative customer experiences. Big Data technologies can play a critical role in developing a unified approach to customer support by offering a hybrid scale-out, cost-effective analytics framework.There are many opportunities to increase revenue and cut costs but the difference that a good strategy based on Big Data analytics makes is in customer experience that leads to customer loyalty. FILL THE FORM TO DOWNLOAD THE POV