Whether you are dealing with customers or other businesses, people are talking about your organization, and more so in social networks. With all the interactions and buzz in the social web, there is an immediate need to get empowered with tools and resources to deploy, monitor, record, analyze, and gather intelligence on the interactions taking place. Commit resources and time to social media, and you have the opportunity to direct the conversation and establish a new channel to reach, communicate and connect with employees, partners and more importantly, customers. FILL THE FORM TO DOWNLOAD THE POV