HOW CAN TELECOM COMPANIES DRIVE COMPETITIVE ADVANTAGE USING AI?

The telecom industry has undergone a radical transformation in the last few years. Digitization has shifted the competitive boundaries in this sector with voice and messaging businesses experiencing a downward spiral due to the frantic use of social media channels as a medium of communication. Digital and new age technologies have also presented a plethora of opportunities for telecom companies to
rebuild their market positions, and re-engineer their existing business processes and products to delight customers. Adopting newer technologies can create strong competitive advantage for telecom companies, while improving customer engagement.

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