It is critical for enterprises to provide unparalleled customer service to drive brand loyalty and repeat business. At the same time, enterprises have to go beyond to delight customers so that they become brand evangelists. Speech analytics plays a vital role in empowering customer experience professionals to serve their customers better.Speech analytics tools that have inbuilt lie detectors can sense lies too. In this paper, Raj Kumar Seth explains about the role of speech analytics in the tech support industry. FILL THE FORM TO DOWNLOAD NOW