With a new era of artificial intelligence (AI) dawning upon us, it’s an incredible time for customer experience, with humongous benefits to the customer and ultrafast customer service.

According to a study by Oracle, nearly 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020.

As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function

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