COGNITIVE TECHNOLOGIES IN IT OPERATIONS MANAGEMENT
IT operational managers are under ever-increasing pressure to increase performance while reducing budgets. With increasingly complex technologies, increased globalization, and more reliance on technology for critical business capabilities, they face constant pressure to reduce business downtime that negatively impacts
customer experience, reduces employee productivity, and leads to lost revenue. They face highly advanced security threats, which are amplified by difficulty in having the right security staff with the right skills. And they are often responsible for managing legacy systems, which come with an extra burden of manual mundane operations and heavy dependency on the IT workforce.
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