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CSS Corp Positioned as a Leader in NelsonHall NEAT Assessment 2020 for Cognitive CX Services in the CX Improvement Market Segment

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In a competitive environment, continuously moving up the CX benchmark, CSS Corp has strong capabilities to predict and preempt technical support issues. It boasts an IT expertise to augment agents with proprietary cognitive tools and models and enhance live interactions by bringing additional value to the customer conversation.

Ivan Kotzev, Lead Analyst NelsonHall


About NEAT 2020 for Cognitive CX Services

NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria based on their ‘ability to deliver immediate benefit’ and their ‘ability to meet future client requirements.’

About CSS Corp

CSS Corp is a new-age IT and CX services company that harnesses the power of next-gen digital technologies to address customer needs. We digitally enable our customers to simplify their processes for greater predictability and resilience by leveraging technologies like AI/ML, intelligent automation, smart analytics, and augmented reality. We help them eliminate contacts, reduce manual intervention, and improve productivity while raising CLV and product adoption.

Download your free report now to get:

  • 2020 NEAT assessment graph of cognitive CX services vendors performance
  • Latest market analysis, challenges, and outlook for cognitive CX services based on buy-side and vendor-side dynamics
  • Vendor analysis of CSS Corp highlighting its capabilities as a cognitive CX services leader in CX improvement segment
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