Client Situation - Microsoft must maintain the highest levels of customer experience even when demand surges, such as during major product and service launches. In these situations, to supplement in-house customer support resources, crowdsourced specialists from CSS Corp provide the on-demand expertise that Microsoft needs. CSS OnDemand* – the next-gen gig support ecosystem from CSS Corp taps enthusiastic experts and an AI-driven platform to provide flexible, agile, and cost-effective customer support for Microsoft.

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