Enterprise Tech Support Portfolio
L0-L3 Tech Support

CSS Corp has a rich track record of supporting customer care functions of leading companies across varied industries.

Product Lifecycle and Software Support

The Technical Assistance Center (TAC) services have an added capability to offer – multi-language or near shore to end customer, dedicated (named) engineer services and focal support for key accounts.

SaaS Support              

CSS Corp’s SaaS-based support delivers seamless CX for enterprise market leaders on the move with insights gained from over a Billion transactions.

 
 
Our Technology Partners
 
 
 
 
 
 
 
 
 
 
Awards
 
 
 
CSS Corp has been cited as a “Customer Management Service” in Gartner's Market Guide for Customer Management BPO Service
 
 
 
 
CSS Corp has been Recognized as a “Leader” in NelsonHall’s NEAT for Cloud Infrastructure Monitoring and Management, 2016
 
 
 
 
CSS Corp has been mentioned in Parks Associates' Report Evolution of Support Services: Global Trends and Outlook 2016
 
 
 
Benefits
 
 96%
CSAT Scores to Delight Customers
 
 
 
 50%
Reduction in Total Cost of Ownership (TCO)
 
 
 
 20%
Reduction in escalation through efficient resolutions
 
CSS Corp has been an excellent partner over the years.
Joe Muhitch
Director, Customer Experience | Alcatel-Lucent
Understand how CSS Corp can help you simplify Enterprise Tech Support.