Distinguished Researcher, Vice President Technology Ecosystems, TSIA
Strategy and Sales Leader, Movate OnDemand (formerly CSS Corp)
The beginning of this decade has been quite tumultuous for enterprises. The COVID-19 pandemic, the Great Resignation, and fears of a looming recession have all created multiple hurdles, forcing businesses to shift, adapt, and transform rapidly. Enterprises can no longer afford to be laggards in digital adoption and are opting to move away from traditional support models. This report covers the traditional support models' challenges, the benefits of leveraging an Integrated Gig-Enabled Blended Support Model, and how enterprises can eliminate risk and ensure quality talent and an excellent customer experience while still offering flexibility and affordability.
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