Customer expectations are becoming more complex due to the various touchpoints they interact with. Organizations are looking to enrich support with AI-powered solutions that bring in more consistency, personalization, and efficiency across channels without any friction. The growing usage of conversational AI within the support scope presents a novel opportunity for support organizations to understand customers, their pain points and provide them with a stable support ecosystem that is customer friendly and efficient. This POV examines how conversational AI helps support organizations align their customer imperatives to drive next-gen CX
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