Have you unlocked the power of Customer Experience yet?
In today’s competitive environment, customer experience(CX) is responsible for powering premium brand experiences across all interactions. And, those interactions decide how customers engage with your brand. Sounds like a tall order, doesn’t it?
Well, CSS Corp’s award-winning cognitive customer experience solutions bring contextual awareness and visibility across interactions raising CX at every stage. Our solutions drive CX for some of the most innovative and demanding brands. Yours could be next!
Speak to a Consumer Support Consultant
Drive the next level of support with our AI-led cognitive customer experience solutions. With class-leading features such as:
The client had an exhaustive product listing that warranted consistent support. They were operating on a traditional platform and were incurring cost expenses. They wanted to move to a digital support model, keep costs minimum, and increase overall customer satisfaction.
We revamped their support ecosystem through our cognitive customer experience platform featuring a chatbot. We are providing them L1-L2 Technical Support and RMA. While the cognitive platform gave a digital makeover to their overarching support functions, chatbots started to drive case resolutions. The entire support experience was ported to a mobile application to extend, simplify, and bring support closer to customers making it a positive and hassle-free experience for them.
40% increase in agent productivity with bots handling tickets
30-40% cost savings due to lower incoming call volume
20% increased CX with seamless support and immediate resolutions
CSS Corp has helped us deliver superior customer experience for over 15 years
SVP, CX-Support and Operations | NETGEAR
Actualize superlative customer engagement leading to better Customer eXperience (CX) and better business KPIs