Client Situation - The client is a large network of company-owned automotive service providers in the world with 2,000 tire and vehicle service centers across the United States. They faced issues in support and maintenance of their digital assets. Dependency on multiple vendors for site maintenance resulted in process lapses and high downtime. The website defect leakage was at 20% with only 40% test cases being developed and 60% test cases executed for core sites. The client also wanted to offer uniform omnichannel experience to their customers through their mobile websites and mobile apps. An application development and sustenance support partner to streamline processes, test automate their core website, bring down support and maintenance costs was the need of the hour.

About Client - The primary responsibility of the application development and support services is to provide maintenance and support to enterprise digital assets through design, development, and support of software applications. CSS Corp’s automated application support enhanced the quality of digital assets of a large American retail chain enabling customers with omnichannel experiences.

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