Client Situation -After closing down their existing offshore maintenance center due to poor quality service and mounting operating costs, the client was looking for a partner who can manage support operations seamlessly throughout all the phases of support life cycle: cll landing, analyzing and authenticating the request, distributing/ routing call to the right queue, expert working on the case, simulation and providing solution, and escalating in case of bug fixing. 

About Client - A leading global supplier of high-tech telecommunication equipment offering end-to-end communication solutions, through fixed, mobile, and converged broadband access, carrier and enterprise IP technologies, applications, and services.

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