Client Situation -Technical support is an important contributor to customer loyalty and growth in the computer and networking devices industry. Since 2008 the company has relied on CSS Corp to provide technical support to its large wired and wireless home networking devices customer base. With our services, CSAT was trending at an average of 84%, above the client target of 80%.

About Client - Founded in the early 1980s, the company is a global leader in connectivity solutions. It offers a diverse and
far-reaching product mix including award-winning innovations for easy-to-use networking solutions, accessories for mobile
devices, and energy conservation products.

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