Client Situation - The company had an in-house technical support team to cater to their customer’s tech support needs. But with the growing understanding of the payoffs of outsourcing, the company decided to outsource Customer Support. An RFP was issued, that we responded to with our expertise and offerings in scalable and reliable tech support solutions. A recommendation from the CSS Corp clientele, our proven track record, end-to-end transparent processes and our cost-effective services clinched the deal for us
About Client - One of the largest independent technology support organization in North America & Canada.
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