Client Situation - CSS Corp manages the client’s service cancelation requests for two of their products and services. One is a subscription-based entertainment service with access to exclusive content. The other is an online gaming destination with multi-channel accessibility. To cancel their subscriptions, customers call the contact center. This makes it imperative that our customer support agents understand the common causes of cancelation, and are well-armed with propositions to retain customers with varied needs, issues, and preferences.

About Client - A provider of global digital media delivery software and subscription-based online entertainment services.

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