Client Situation - Initially, the client relied on in-house customer service staff to take care of all customer interactions. As their business grew – domestically and internationally – the client sought a partner, to whom they could outsource their customer support management and monitoring tasks. Holding the promise of seamless transition followed by streamlined operations, CSS Corp would enable the client to concentrate their efforts on sculpting new revenue streams and profitable business models.

About Client - Processing a huge volume of both domestic and international mail articles, the client is a national postal service providing regular mail, speed post, and parcel delivery services.

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