Client Situation - The client provides intelligent network security, email security and secure mobile access enabling their customers to dynamically secure their global networks. The client had limitations in providing technical support to their customers. The client also faced a problem in handling technically sophisticated customers (premium customers) who placed greater demand on the functionality of the client’s hardware. With high operational expenditure, the client had a challenge in retaining support staff. The client’s customers also complained of downtime. Hence the client wanted a support partner who could provide multi-channel technical support based on the client’s support infrastructure.
About Client - An intelligent network security solutions providers for organizations of all sizes.
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