Client Situation – RPA Empowers Agents Deliver Operational Efficiencies in a Support Environment
Being large scale vendors for multiple enterprise solutions and products, the client had an exhaustive product line up that mandated various teams to provide support depending on the product and its scope of operations. The client wanted to see how new age technologies like Robotic Process Automation(RPA) and Natural Language Processing(NLP) augment their support center, increase customer experience and provide faster resolutions while reducing operational costs.
About Client - The company is a global telecommunications giant, and their products revolve around fixed, mobile and converged networking hardware, IP technologies, software, and services, with operations in more than 130 countries.
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