Client Situation: The company had a managed services partner for its infrastructure support. However, the relationship lacked streamlined IT processes, knowledge documentation, and service improvements. There was a need for a partner who could provide end to end support for a complex IT environment, improve IT availability, institute ITIL compliant processes, reduce cost of IT operations.
CSS Corp’s experience in service desk and IT Operations, ITIL trained resources, and expertise in all desired technologies made it the partner of choice.
About the Client: A global underwriter of specialty property and casualty insurance and reinsurance products in the US and Europe.
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