Client Situation: The company’s products and services are available through a network of licensed dealers. They provided support to their dealers from an  in-house dealer support center. But with business expansion in early  2014, the company began looking for an experienced support partner to manage the growth in the US and Latin America while offering  better support quality at a lower cost.  CSS Corp’s proven capability in technical support in several languages across several regions was pivotal to it being chosen for a  pilot program.

About the Client: A leader in interactive security and connected home technology  with solutions to monitor, protect and automate homes.

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