CASE STUDY - MULTI CHANNEL DELIVERY DRIVES CUSTOMER SUCCESS

Client SituationChallenges in providing multiple time zone support for global customers, setting up teams, training schedules and a huge influx of regional support cases forced the client to consider outsourcing the solution to a competent partner.

About Client - The client is the global leader in manufacturing and selling storage devices for consumers such as hard disks, hybrid and solid state drives and NAS (Network Attached Storage) products for home, business and enterprise consumers.

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