Client Situation – MSP Model Drives CX Operations for a Leading VOIP Service Provider

The vendor ecosystem is always in a state of flux as vendors are constantly innovating to bring newer services and support to customers. They need to reduce OPEX, need to retain their existing customers and try and increase CX. Our client was looking at how a digital makeover can enable this transformation.

About Client - The client is a global leader in VOIP services and has many product lines that cater to businesses and residential customers. They serve over 2.5 million subscribers globally.

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