Client Situation – The client was managing a heterogeneous environment across 8,000 stores, as well as distribution centers and store support centers. They had no centralized view of assets, end-point devices (such as check-outs and handheld devices) in stores were subject to frequent failures. Frequent IT disruptions in stores resulted in revenue loss, as checkout were unavailable, and stores even had to be shut down at times. The time to recover from these failures was high, there was no real-time data to monitor these outages, or to assess security risks and health. The price integrity issues also resulted in lower customer satisfaction, and legal penalties.
About Client - The client is a fortune 200 retailer and the second largest variety chain store in the U.S., with over 8,000 stores in 46 states. They have focused on sell a mix of in-house and private brands. They have focused on providing customers with value and convenience for over 50 years.
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