Client Situation - The client needed an adaptable helpdesk offering to service their customers. Their current vendor was not able to scale up to the demands of their business. With a global delivery network and strong credentials in technology support across multiple client engagements, CSS Corp was engaged to create the service ecosystem the client needed. Based on CSS Corp’s stellar performance in turning around their helpdesk operations, the client decided to outsource their network management as well.
About Client - A provider of test systems and service verification platforms for wireless and wired infrastructures and services, with operations in around 30 countries.
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