CASE STUDY - IT OPERATIONS MANAGEMENT

Client SituationClient leads the retail digital technology transformation with a broad range of secure, IP-based security solutions, including interactive video surveillance and business intelligence services. 

To support the fastest growing service delivery infrastructure, client was looking for a partner who brings the experience and expertise of managing dynamic digital Infrastructure and delivers superlative customer experience whom their can trust to manage their end customer directly.

About Client -The client, headquartered in St. Louis, Missouri and Plano, Texas, is a recognized industry leader and pioneer in providing a comprehensive bundle of monitored, mission-critical managed network, physical security and business intelligence ("BI") services to large multi-location businesses over a private PCI-compliant cloud-based network. The Company provides such services to many of North America's most recognized companies in the retail, hospitality, and restaurant industries.

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