About Client: The client is a global leader in the field of game entertainment and has been in business since 1979. They have a global customer base and are present in over 15 countries.
Engagement Summary: CSS Corp started engaging with the client from 2016. Starting with a small team of agents, we focused on chat and email support covering six languages. As the engagement grew, we increased our multilingual capabilities, with support for another six languages, ramped headcount, expanded delivery to four locations, and became the client’s sole support provider.
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