Case Study -
Product Support Lifecycle Transformation for a Global Telecommunications Giant 

Client Situation – Digital Content Management, Digital Experience and Engineering, Digital Accessibility Testing and Digital Quality Assurance

The client’s massive size was resulting in diseconomies of scale. With their extensive product lines spread across diverse geographies, there was a lack of consistency in personalized customer experience. They needed unified and collaborative support teams to handle their continual growth.

About Client - The client is a provider of enterprise networking, communications and services to over 830,000 customers worldwide with global reach and local focus, having 2,200+ employees and 2,900+ partners across 50 countries.

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