Client Situation: Not just shrinking operating margin, retailers today are also reeling under drastic reduction in the purchasing power of customers, lower basket size and rise in need-based buying. Innovation today is the name of the game. To stay ahead, retailers must focus on their core competencies, creating unique customer experiences and adopting an Omni-channel strategy. Our client had undertaken restructuring initiatives to improve their performance. During the restructuring, they realized the need to optimize their IT operations.
About the Client: A Fortune 500 company and the second largest variety store chain in the US, selling merchandise comprising of a mix of in-house and private brands in more than 8,100 stores spread across 46 states in the country.
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