Client Situation - Stiff competition from other providers compelled our client to offer a lower rate plan – a change that translated to an immediate need – to reduce operational expense to offset the effect on margins. Against this backdrop, free customer support was no longer a viable option but completely halting it was not practical either. CSS Corp has been at the center of the company's support operations since 2005, managing a majority of its technical support transactions. In fact, we are the only provider to manage all support channels – voice, chat, and email – for this company. It is this association that gives us the edge – we understood the changes in the client's business and their needs.
About Client - A leading provider of internet telephony services, our client services over 2.4 million customers with a variety of feature-rich call plans.
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