AI & Analytics driven Contact Centers driving seamless CX services

 

CSS CORP is Global Leader in the ISG Provider Lens™ 2021 Global Report on Contact Center - Customer Experience Services for AI & Analytics, two times in a row.

Key Takeaways from the Report:

  • Contact Center Industry and Technological Trends
  • Contact Center Customer Experience Provider Lens™ 2021 Chart
  • AI and analytics capabilities driving seamless customer experience services
  • CSS Corp’s Strengths, Innovation and Delivery Capabilities in Contact Center services

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ISG-2021
"CSS Corp has put AI and analytics into the majority of its impressive portfolio and continue to develop and release new cognitive and automated solutions which are world class."
- Namrata Darshan, ISG Director/ Principal Analyst

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