2021 Trends In Outsourcing

Reimagine Support By Leveraging The Right Service Provider

Download joint report by TSIA & CSS Corp on "Outsourcing Trends in 2021"

john ragsdale

John Ragsdale

Distinguished VP, Technology Research, TSIA

Sunil Mittal

Sunil Mittal

       EVP, CSS Corp

Download your copy of the co-authored Report today!

The pandemic has accelerated the need for outsourcing across the technology support landscape. It has mounted pressure for organizations to look for the apt service partner with digital transformation expertise to continue to fuel business outcomes. This report highlights the trends and the patterns that are going to be mainstream in support outsourcing in 2021 and how enterprises can leverage the right digital support partner.

Key Takeaways: 

  1. How cognitive intelligence is driving the new face of support? Access data and insights from TSIA research
  2. How digital capabilities can help you scale operations and support?
  3. CSS Corp’s Top use cases on how digital solutions accelerate business outcomes